Refund & Return Policy

Effective Date: June 11 2025

At Nexbuy LLC, we are committed to providing a transparent and fair refund and return process. This policy has been designed to meet Stripe’s requirements and to ensure that our customers understand their rights and responsibilities when returning products.

1. Scope

This policy applies to all purchases made through our website, https://www.nexbuy.com. It does not apply to gift card purchases or services clearly marked as non‑returnable.

2. Return Eligibility

  • Timeframe: You may return eligible items within 30 days of the delivery date. Returns requested after this period will not be accepted.

  • Condition: Items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and tags.

  • Non‑returnable Items:

    • Perishable goods (e.g., fresh or frozen pet foods)

    • Opened consumables (e.g., pet treats)

    • Personalized or custom items

    • Hygiene‑sensitive products (e.g., grooming supplies opened for use)

3. How to Initiate a Return

  1. Email our Support Team at support@nexbuy.com or call +1 (505) 37 3219 within the 30‑day window.

  2. Include your order number, the item(s) you wish to return, and the reason for the return.

  3. We will review your request and, if approved, issue a Return Merchandise Authorization (RMA) along with the return shipping address and instructions.

4. Return Shipping

  • Customer Responsibility: Unless the return is a result of our error (e.g., wrong or defective item), you are responsible for all return shipping costs and any customs fees for international returns.

  • Recommended Service: We strongly recommend using a trackable shipping service and purchasing shipping insurance. Nexbuy LLC is not liable for items lost or damaged in transit.

5. Refund Processing

  • Inspection: Upon receipt of your return, we will inspect the item(s) and notify you of the approval or rejection of your refund within 3 business days.

  • Refund Method: Approved refunds will be issued to your original payment method.

  • Timing: Refunds are processed within 5 business days of approval. Please allow an additional 5–10 business days for the funds to appear on your statement, depending on your financial institution.

6. Non‑Refundable Fees

  • Shipping & Handling: Original shipping and handling fees are non‑refundable unless the return is due to our error.

  • Payment Processing Fees: Stripe transaction fees (e.g., 2.9% + $0.30 per transaction) are non‑refundable and retained by Stripe as per their policy.

  • Restocking Fees: We do not charge any restocking fees.

7. Exchanges

  • We replace items only if they are defective, damaged, or incorrect.

  • To request an exchange, please follow the return process and specify the replacement item SKU or details.

8. Late or Missing Refunds

If you haven’t received your refund within 15 business days of approval:

  1. Check your bank or card issuer’s statement.

  2. Contact your card issuer; it may take some time before the refund is posted.

  3. If you still have not received your refund, please contact us at support@nexbuy.com.

9. Policy Updates

We may update this policy to reflect changes in legal requirements or our business practices. The “Effective Date” will be revised accordingly, and significant changes will be communicated via email or notice on our Site.

Contact Us If you have any questions or concerns about this policy, please reach out:

  • Email: support@nexbuy.com

  • Phone: +1 (505) 37 3219

  • Address: Nexbuy LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110

Thank you for shopping with Nexbuy. We appreciate your business and strive to make your experience seamless and satisfactory.